Streatham Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Streatham Carpet Cleaners provides domestic and commercial carpet care, upholstery cleaning, stain treatment, odour removal, and related services. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to these terms in full. They are designed to clarify expectations, protect both parties, and ensure a smooth, professional service. Please read them carefully before proceeding with any appointment request.
“We,” “us,” and “our” refer to Streatham Carpet Cleaners. “You” and “your” refer to the customer, client, or person authorising the work. These terms apply to all services supplied by us unless we have agreed otherwise in writing. If any special arrangement is made for a particular job, that arrangement will take precedence only where it is confirmed by us in writing and does not conflict with applicable law.
Our carpet cleaning services are provided with reasonable skill and care, using equipment and products considered appropriate for the condition of the fibres, the type of soiling, and the surface to be treated. Because carpets, rugs, upholstery, and soft furnishings vary widely in manufacture and prior use, results may differ from one item to another. While we aim to achieve an excellent outcome, no specific result is guaranteed unless expressly agreed in writing.
To arrange a booking, you may request an appointment by phone, email, online form, or any other channel we make available from time to time. A booking is not confirmed until we have accepted the request and provided confirmation, which may include the date, approximate arrival window, scope of work, and any special conditions. We reserve the right to decline a booking where access, safety, or service requirements cannot reasonably be met.
It is your responsibility to provide accurate information when booking. This includes the type of carpet or textile, the estimated size of the area, the nature of staining or damage, access arrangements, parking restrictions, and any special concerns such as pre-existing wear, pet contamination, or fragile materials. If the information provided is incomplete or incorrect, we may need to amend the price, revise the expected cleaning method, or reschedule the appointment. Any change made for these reasons will be handled in a fair and reasonable way.
We may ask for photographs, floor plans, or other relevant details in advance so that we can assess whether the work is suitable and determine the likely equipment or staff required. If an inspection is necessary before we quote, the quote will be based on the conditions observed at that time. Where the actual condition on arrival is significantly different from the information supplied, we may adjust the scope, request additional payment, or decline to proceed if the work would be unsafe or impractical.
All prices are provided in pounds sterling and are inclusive or exclusive of VAT depending on our current registration status and the pricing format shown at the time of quote. Unless stated otherwise, quotations are based on the information you provide and are valid for a limited period only. A quote does not become a binding contract until we confirm the booking and you accept the terms.
Payment is due as set out in the booking confirmation or invoice. We may require a deposit, partial prepayment, or full payment in advance, particularly for larger jobs, late changes, repeat attendance, or commercial premises. Unless otherwise agreed, payment is due immediately on completion of the service. We accept the payment methods stated at the time of booking, and we may change available payment methods from time to time.
If payment is not made when due, we may suspend further work, withhold completion certificates or invoices where relevant, and charge reasonable costs associated with recovering the debt, to the extent permitted by law. You agree to pay any bank or card processing fees charged by your provider. Any dispute about an invoice must be raised promptly and in writing. Undisputed amounts remain payable on time even if part of the invoice is questioned.
When you book a carpet cleaning service, you agree to ensure that the premises are ready for work at the agreed time. This includes securing pets, moving small personal items, and ensuring that someone authorised is present or that access has been arranged in advance. We are not responsible for delays caused by missing access, incorrect instructions, unpaid parking issues, or the absence of required utilities, unless such delay is caused by our own fault.
We may use a range of professional cleaning methods, including hot water extraction, low-moisture cleaning, spot treatment, fibre-safe shampooing, and specialist deodorising processes. The exact method depends on the material, age, condition, and level of soiling. You acknowledge that some stains may be permanent, partially permanent, or may reappear after drying due to underlying contamination. In such cases, we will use reasonable care but cannot guarantee complete removal.
Where items are particularly delicate, heavily worn, or previously treated with unsuitable products, they may be more susceptible to colour loss, fibre distortion, shrinkage, or texture change. We may refuse to clean items that appear unsafe to treat. If you ask us to proceed against our recommendation, you do so at your own risk and agree that any resulting issue is not our responsibility unless caused by negligence.
Customers must tell us before work begins about any known pre-existing damage, including loose seams, worn patches, fading, water marks, past repairs, lifted carpet edges, underlay problems, or structural issues affecting the area to be cleaned. We are not liable for defects that existed before our service started. Where helpful, we may record visible pre-existing conditions for our own files, and such records may be used to resolve any later dispute.
Although we take care to protect the surrounding area, you are responsible for moving fragile or valuable items, documents, ornaments, electronics, and other possessions that could be affected by cleaning activity. We may move light furniture at our discretion, but we are not obliged to move heavy, fixed, or unusually awkward items. If we agree to move something, we will do so with reasonable care; however, any item moved at your request remains at your risk unless damage arises from our negligence.
We will endeavour to arrive within the agreed appointment window, but times are estimates rather than guarantees. Delays may occur because of traffic, weather, equipment issues, previous jobs running over time, or circumstances beyond our control. If a delay becomes likely, we will aim to update you where possible. We are not liable for indirect losses caused solely by a delayed arrival, provided we act reasonably and keep the delay proportionate.
Cancellations and rescheduling must be made within the notice period stated in your booking confirmation, or, if no notice period is stated, within a reasonable time before the appointment. If you cancel after we have allocated staff, reserved equipment, or travelled to the property, we may charge a cancellation fee to cover our losses and administration costs. The amount charged will be fair and reasonable in light of the timing and circumstances of the cancellation.
If we need to cancel or reschedule due to illness, equipment failure, safety concerns, lack of access, or any event outside our reasonable control, we will make reasonable efforts to arrange an alternative appointment. We will not be liable for any loss caused by such cancellation or postponement, except where the law says otherwise. Any refund due as a result of a cancellation by us will be limited to payments already made for the cancelled portion of the service.
We may suspend or end a service immediately if you or anyone at the property behaves abusively, presents a safety risk, interferes with our work, or provides misleading information that materially affects the service. If we end the appointment for these reasons, you may still be charged for time already spent, materials used, and any reasonable travel costs, as permitted by law.
Liability is limited to the extent permitted by the laws of England and Wales. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to this, we will not be responsible for any indirect, special, or consequential loss, including loss of profit, loss of business, or loss of opportunity.
Our total liability for any claim arising out of a particular service will not exceed the amount you paid for that service, unless the law requires a different limit. This limit applies whether the claim is based on contract, tort, negligence, misrepresentation, or otherwise. If a claim relates to damage caused by our proven negligence, our responsibility may be to repair, re-clean, or compensate you at our discretion, up to the applicable limit and subject to inspection.
Any complaint about the service should be raised as soon as reasonably possible after the cleaning is completed. You must allow us a reasonable opportunity to inspect the issue and, where appropriate, to return and address the concern before any third party is instructed to do so. We will not be responsible for any additional costs incurred without our prior written consent, unless such costs were unavoidable and we have agreed they were reasonable.
We operate in accordance with applicable UK waste regulations and environmental duties. Any waste generated during the service, such as used packaging, disposable cloths, filtered residue, and waste water, will be handled in a lawful and responsible manner. We will not knowingly dispose of regulated waste in an improper way. Where specialised disposal is required because of contamination, biohazard concerns, or unusual materials, we may decline the work or charge an additional fee if lawful disposal is necessary.
You must not ask us to remove or dispose of items that are prohibited, hazardous, or require a specialist licence or facility unless we have expressly agreed in advance and confirmed that we are permitted to handle them. This includes, but is not limited to, sharp objects, chemicals, asbestos-related materials, medical waste, and other controlled substances. If such items are discovered during the service and were not disclosed beforehand, we may stop work immediately and charge for time already spent.
Where wastewater or residue must be managed on site, you agree to provide suitable access to drainage, washing facilities, or any other lawful disposal point reasonably required for the service. You also agree not to instruct us to carry out any activity that would breach environmental law, local waste rules, or health and safety requirements. If you do so, we may refuse to continue without liability.
All personal data supplied in connection with a booking will be processed in line with applicable data protection law and our privacy practices, where relevant. We use customer information only for legitimate business purposes such as scheduling, invoicing, service delivery, record keeping, and dealing with queries or complaints. We do not sell your personal information. Further data handling terms may apply where required by law or where separately notified.
Force majeure events, including severe weather, industrial action, transport disruption, fire, flood, epidemic, public authority restrictions, or other events outside our control, may prevent us from performing the service as planned. Where such events occur, we may suspend, cancel, or reschedule an appointment without liability for resulting delay or non-performance. We will always aim to act fairly and to resume service when practicable.
These Terms and Conditions may be updated from time to time. The version in force at the time of your booking will apply to that service unless a later version is agreed in writing. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. No failure or delay by us in exercising any right will operate as a waiver of that right.
Nothing in these terms creates a partnership, employment relationship, or agency arrangement between us and you. Our technicians act as independent service providers for the purpose of carrying out cleaning work, and they remain entitled to take reasonable steps to protect their own safety, the property, and the equipment in use. If any instruction conflicts with our operational policies or the law, we may decline that instruction.
By booking Streatham Carpet Cleaners, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to request the service for the property and that you have the right to grant access and approve the work. If you are booking on behalf of a landlord, tenant, manager, or business, you warrant that you have the necessary authority to do so and to accept responsibility for payment where applicable.
The service contract is governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, the booking, or the provision of our carpet cleaning services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. These terms form the entire agreement between the parties in relation to the service, unless a written amendment is signed or otherwise confirmed by us.
